Refund Policy

At The Garderenes Initiative, we value the generosity and trust of our supporters, donors, and participants. This Refund Policy outlines the circumstances under which we may issue refunds.

 

1. Donations

All donations made to The Garderenes Initiative are non-refundable, except in the case of:

Duplicate transactions

Unauthorized payments (e.g., fraudulent use of card or account)

Technical errors during payment processing

 

If you believe a donation was made in error, please contact us within 7 days of the transaction. We will review your request and respond promptly.

 

 

2. Event Registration Fees

If you register for a paid event or workshop:

Full refunds will be issued if cancellation is made at least 5 days before the event.

Partial or no refunds may apply for cancellations made later or for non-attendance.

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In the event of cancellation by us, all fees will be refunded in full.

 

 

3. Merchandise or Campaign Items

For physical items (e.g., branded merchandise or campaign materials), refunds or exchanges may be granted if:

The item is defective, damaged, or incorrect

A request is made within 7 days of delivery

The item is returned unused and in original packaging

 

Shipping costs for returns may apply and are non-refundable.

 

 

4. How to Request a Refund

To request a refund, please provide:

Proof of payment (receipt or transaction ID)

Full name and contact information

Reason for the request

📧 Email: [Insert Email]

📞 Phone: [Insert Number]

 

Our team will process eligible refunds within 7–14 business days.